FOLLOWUP DONE
The follow-up your business doesn't have time to do.
Real people personally follow up with your unsold quotes and recent customers, find out what happened, and put the opportunities that are still alive back in your hands.
You run the business. We handle the follow-up.
Month to month. No long-term contract.
Good opportunities shouldn't disappear
You quoted the job. The customer was interested. Then nobody followed up.
Maybe your team got busy. Maybe the customer wasn't ready. Maybe they went with someone else. You won't know unless someone calls.
That's what we do. FollowUp Done becomes the follow-up department your business doesn't have time to run.
We're not here to make calls for you. We're here to help you win.
Sales Rescue
$299 a month
You paid to get the lead. You spent the time quoting the job. Don't let the opportunity die because nobody followed up.
What are two of those lost quotes worth?
That's what FollowUp Done does: we make the follow-up calls your team doesn't have time to make.
- Up to 60 old quotes worked in month one, then new quotes that go cold
- Up to 3 call attempts per customer, on different days and times
- Same-business-day alerts when someone is ready to talk
- Direct handoff: what the customer wants, what they said, and the best time to call
- A monthly Lost Business Report: what happened and why people didn't buy
- Month to month. No software or setup for your team
Your job is simple. Send us the list: name, phone number, and what they were quoted. A spreadsheet works. An export works. A photo works.
Not ready to commit? Give us 10 quotes.
Pick 10 customers who got a quote but never bought. We'll personally call every one. You'll see who we reached, what they said, why they didn't buy, and who's still interested. Then decide if you want us handling this every month.
Ten quotes shows you how we work. A full month shows you what consistent follow-up can uncover.
Customer Voice
$299 a month
Your customers already have the answers. We make sure you hear them.
You spent money to win the customer. You spent time doing the work. We personally follow up after the job to find out what happened next.
We uncover problems before they become bad reviews, identify additional opportunities, ask for referrals, and make sure your customers know you're still there.
Sales Rescue: We follow up with the people who didn't buy.
Customer Voice: We follow up with the people who did buy.
If you don't need us chasing old quotes, we can start by taking customer follow-up off your team's plate.
- Up to 100 customer follow-ups per month
- Real person calling, not automated surveys
- Customer satisfaction feedback
- Problems flagged to you the same business day
- Additional work or service opportunities identified
- Referral opportunities identified
- Review requests sent when appropriate
- Monthly Customer Voice Report showing what customers are actually saying
- Month to month. No software. No setup.
What would one unhappy customer cost you?
What would one additional job, referral, or repeat customer be worth?
You get the customer. We make sure you don't lose the relationship.
Want both? $497 a month.
Sales Rescue + Customer Voice. We follow up with the people who didn't buy and the people who already did. One team, one simple process.
How it works
- 1
Send us your list. The customers or quotes you want followed up with. A photo works.
- 2
We make the calls. Real people personally contact your customers on behalf of your business. No bots, no complicated software.
- 3
We find the opportunities. We find out what happened, identify who's still interested, and flag problems or opportunities.
- 4
You get the information. Ready customers go back to your team, plus a simple monthly report on what we found.
Backup for your team. Not a replacement.
Your salesperson should be selling. Your technicians should be working. You should be running the business. Follow-up shouldn't fall through the cracks because everyone is too busy. We become the people responsible for making sure it happens.
WHY FOLLOWUP DONE
They've spent their careers taking care of customers.
Between them, the founders have spent over 30 years in sales, customer service, support, and marketing, working directly with customers, solving problems, handling difficult situations, and following up when others stop.
They built FollowUp Done around one belief: businesses shouldn't lose opportunities because nobody followed up.
What customers have said over the years
From customers of our founder's previous work in sales and customer service.
“You've been the best, most responsive, quickest responding salt distributor I've dealt with in my 20+ years of doing this.”
“I just want to mention how pleased I am to have been working with you this season. Your promptness in communication and delivery are amazing, I am looking forward to continuing this relationship in the future.”
“I wanted to reach out and thank you for being such excellent communicator and for always being there when I had questions.”
“You are so easy to work with. I wish you could work for every company that I deal with.”
Our promise
We control the calls, the follow-up, and the reporting. We don't control whether someone buys, so we won't promise sales or a certain amount of revenue.
What we do promise: real people, up to three attempts, same-business-day alerts, clear reporting, month to month, and cancel anytime. We report what we can verify.
- If we can't start within 5 business days of receiving your list, you get a full refund.
- If your first month produces no real conversations about a job, we refund 50% of your first month.
Questions
What do you need from me?
A list of your customers or quotes with their name, phone number, and what they were quoted or purchased. A photo works.
Are you replacing my salesperson?
No. We're backup for your team. Your team still owns the relationship and closes the opportunity. We make sure the opportunity gets back to them.
Why can't my existing team handle the follow-up?
They can, and they should when they have the time. The problem is that follow-up is usually what gets pushed aside when the phones are ringing, crews are working, customers need attention, and the next job needs to get out the door. We give your team backup by making sure the follow-up actually gets done.
What happens when you find someone who wants to buy?
We give you the customer's information, what they want, what they told us, and the best time to reach them. You take it from there.
How many times do you call someone?
Up to three attempts on different days and times, plus a voicemail or text when appropriate. We don't repeatedly chase someone who doesn't want to talk.
Will you upset my customers?
We keep calls short and professional. We identify your business and explain why we're calling. If someone asks us to stop, we stop.
Why wouldn't I just use an AI service to do the follow-up?
AI can be useful for automation, reminders, and basic communication. We focus on the conversations where understanding what a customer actually means matters. When someone says they're still thinking about it, the price was too high, they had a problem with the job, or they're interested in something else, a real person can ask the next question and understand the conversation.
AI can automate a follow-up. We take ownership of the conversation.
How are you different from a call center?
Call centers are generally built around call volume. FollowUp Done is built around your customers and opportunities. We work from your actual quote and customer lists, have real conversations, document what we learn, identify opportunities and problems, and put the important ones directly back in your hands.
Why wouldn't I just hire someone to do this in-house?
You can. The question is whether you want another employee to recruit, train, manage, monitor, and keep accountable. FollowUp Done gives you an outsourced follow-up department without adding another employee to your payroll. You send us the list. We handle the follow-up.
Why wouldn't I hire someone offshore for less?
If you want to manage an offshore employee, that may be a good solution. We're built for business owners who don't want another person to manage. We own the follow-up process, make the calls, document what we learn, and put the opportunities and problems back in your hands.
You're not hiring a caller. You're outsourcing the problem.
How many people are assigned to my business?
Your account is handled through a dedicated follow-up process with consistent callers and oversight. We manage workload based on the volume and type of follow-up required rather than passing your customers around a large pool of callers. The goal is simple: your follow-up gets done properly and consistently.
How do I know the follow-up is actually happening?
You don't have to take our word for it. We document the calls, outcomes, opportunities, and issues we uncover, and provide reporting so you can see what happened. You know who we contacted, what they said, and what needs your team's attention.
What's the expected ROI?
We don't promise a specific ROI because every business and customer list is different. We track the opportunities our follow-up uncovers, including recovered sales, additional work, referrals, repeat business, and customer issues. Your monthly report shows what happened so you can measure the return for yourself.
Do you guarantee sales?
No. Nobody honest can guarantee that. We guarantee the work we control: the calls, the follow-up, and the reporting.
What counts as a follow-up, and what about extras?
One follow-up is one customer worked, up to three attempts. Customer Voice includes 100 follow-ups a month. Extra follow-ups are $2.50 each.
What if I don't want to continue?
Cancel anytime. There is no long-term contract.
Stop letting follow-up fall through the cracks.
You run the business. We handle the follow-up.